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kiwikountry
Channel Surfer

Live TV Channel Guide for Antenna Channels is showing wrong info

16509 zip code

Channel
12.1 WICU-NBC
12.2 WICU-METV
12.3 WICU-ION
12.4 WICU-START TV
18.1 WICU-NBC
18.2 WICU-METV
18.3 WICU-ION
18.4 WICU-START TV
19.1 WICU-NBC
19.2 WICU-METV
19.3 WICU-ION 
19.4 WICU-START TV
24.1 WJET-ABC
24.2 WJET-LAFF
24.3 WJET-MYSTERY
24.4 WJET-COZI
31.1 CITY-CITY TV
35.1 WSEE-CBS
35.2 WSEE-CW
35.3WSE-ENN+
35.4 WSEE-H&I
35.6 WSEE- DEFY TV
54.1 WQLN-PBS
54.2 WQLN-CREATE
54.3 WQLN-WORLD
54.4 WQLN-PBS KIDS
66.1 WFXP-FOX
66.2 WFXP-GRIT
66.3 WFXP-BOUNCE
66.4 WFXP-ANT TV

 

 

 

 

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22 REPLIES 22
RokuTakashi
Community Moderator
Community Moderator

Re: Live TV Channel Guide for Antenna Channels is showing wrong info

Hi, @kiwikountry

Thanks for posting, and welcome to the Roku Community.

We appreciate you for bringing this to our attention, and we'd like to gather more information regarding this. Could you please provide us with the following information below:

  • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
  • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we have this information, we'll be able to forward it to the appropriate Roku team for further investigation of this case.

All the best,
Kash

Takashi O.
Roku Community Moderator
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wilyspike
Reel Rookie

Re: Live TV Channel Guide for Antenna Channels is showing wrong info

What I have is the antenna channels disappear after scan and set one as a fav. Turn tv off and next time I turn it on they are gone? 

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kiwikountry
Channel Surfer

Re: Live TV Channel Guide for Antenna Channels is showing wrong info

tcl model 40S325

serial YK00TU092401

hardware 12.5.0

device id  RXA04T092401

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Live TV Channel Guide for Antenna Channels is showing wrong info

Hi @wilyspike,

Thanks for sharing the experience you've had.

Would you mind identifying live channels that had gone missing after the scanning? Have you already performed a system restart on your device by going through Settings > System > Power (skip if the option is unavailable) > System restart?

Please keep us posted.

Sincerely,
Janadee

Nadee K.
Roku Community Moderator
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RokuJanadeeK
Community Moderator
Community Moderator

Re: Live TV Channel Guide for Antenna Channels is showing wrong info

Thank you for the follow-up, @kiwikountry.

We appreciate the details you have provided. However, we'll need the tracker ID to complete the needed details. To do so, when this issue occurs, press the Home button five times, followed by the Back button five times, and provide us with this ID.

Please keep us posted so we can forward your details to the appropriate team.

All the best,
Janadee

Nadee K.
Roku Community Moderator
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kiwikountry
Channel Surfer

Re: Live TV Channel Guide for Antenna Channels is showing wrong info

01-029-565

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kiwikountry
Channel Surfer

Re: Live TV Channel Guide for Antenna Channels is showing wrong info

Showed the correct channel with no programming info when I reset. Then goes back to the wrong listing on channels when I connect to the internet

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kiwikountry
Channel Surfer

Re: Live TV Channel Guide for Antenna Channels is showing wrong info

This is what it should be showing

16509 zip code

Channel
12.1 WICU-NBC
12.2 WICU-METV
12.3 WICU-ION
12.4 WICU-START TV
18.1 WICU-NBC
18.2 WICU-METV
18.3 WICU-ION
18.4 WICU-START TV
19.1 WICU-NBC
19.2 WICU-METV
19.3 WICU-ION 
19.4 WICU-START TV
24.1 WJET-ABC
24.2 WJET-LAFF
24.3 WJET-MYSTERY
24.4 WJET-COZI
31.1 CITY-CITY TV
35.1 WSEE-CBS
35.2 WSEE-CW
35.3WSE-ENN+
35.4 WSEE-H&I
35.6 WSEE- DEFY TV
54.1 WQLN-PBS
54.2 WQLN-CREATE
54.3 WQLN-WORLD
54.4 WQLN-PBS KIDS
66.1 WFXP-FOX
66.2 WFXP-GRIT
66.3 WFXP-BOUNCE
66.4 WFXP-ANT TV
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wilyspike
Reel Rookie

Re: Live TV Channel Guide for Antenna Channels is showing wrong info

Did that just now after refinding the dropped channels and will see what happens when tv is turned off later.

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