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Eusebius
Reel Rookie

Is my remote dead, and must be replacef?

My standard voice remote has fresh batteries and the pairing light flashes when I push the button. I can use it to raise and lower volume. It is otherwise completely unresponsive. The home button does nothing, the arrows do nothing. Am I forced to buy a new remote in order to use Roku?

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2 REPLIES 2
RokuArjiemar
Community Moderator
Community Moderator

Re: Is my remote dead, and must be replacef?

Hello! @Eusebius,

Thank you for reaching out to the Roku Community!

We are sorry to hear about your Remote issue. We are happy to help.

  • What device are you using right now?
  • How long have you been using this remote?

Alternatively, you can use the Roku Mobile App to control your Roku from your mobile device. Please see the support articles below to learn more about the Roku Mobile App: How do I control my Roku streaming device using the Roku mobile app? How do I install the Roku mobile app?

Please keep us posted on what you find out.

Thanks,

Arjiemar

Arjiemar
Roku Community Moderator
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Eusebius
Reel Rookie

Re: Is my remote dead, and must be replacef?

I have a battery operated voice remote. I followed the instructions for re-pairing on this page:

https://support.roku.com/article/208755708

 

They didn't work. Then I contacted customer service on the Roku app and received different instructions, which were to hold the button down for 20 seconds, then turn on the TV and the Roku device. When I did that, it paired and began to work again.

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