Discussions

[RokuJanadeeK · Accepted solution]

Hi Community users!

Thank you for keeping us updated.

We understand that the black screen issues with your Roku TV are persistent; at this point, we would recommend performing a factory reset with your Roku TV by locating the reset button at the back of the TV, pressing and holding it for 10 seconds.

Let us know if this helps.

All the best,
Janadee

[Suzan1]

Help me find a way to fix my JVC 70’ Roku symbol flashing on a Nosck screen.

[NorrisLakeFGFO · Accepted solution]

For me I unplugged the tv from the surge protector and plugged it directly into the outlet. It started working again after I did this.

[Lparga]

This same thing happened to me. Unfortunately the Roku specialist and the Roku specialist that they had sent out to my home to pick up the TV both said this is a backlight issue. The backlight went out. It will be more expensive to replace a backlight than buy a new tv. If your TV is more than one year old TCL or Roku will not help you. Fortunately for me my TV was less than a year old. Even on the back of my TV you could see that it was made in August 2023. That's not even a year from now.

[Lparga]

What a relief that that work for you. I wish it did for me. I ended up having to make a claim, they sent a specialist out to my house and replaced the TV. The TV is only 9 months old

[josephderiso]

I have a 70" Roku TV and the screen went black but everything else still works. It has sound and I can hear the cursor moving when I use the remote. From what I've seen, this is a very common and ongoing problem. My TV is less than 3 years old. It would cost a lot of money to bring it to a repair place to get it fixed. I tried every recommendation to fix the problem and nothing worked. 

[RokuJanadeeK · Accepted solution]

Hi Community users!

Thanks for keeping us in the loop.

If the troubleshooting steps above did not fix the issue, we recommend reaching out to the TV manufacturer, as this may be a hardware issue that requires their expertise. You can refer to this link to contact support directly for your Roku TV.

We hope this gets sorted out soon. Let us know if you have further inquiries.

Best regards,
Janadee

[tvuser05]

Hey guys I need help. 

I got this Philips Roku TV almost 2 years ago, and about 6 months ago it started acting up. 

I turn it on and the screen goes dark blue. I press the remote keys and they all make noise. However I can’t see anything on the screen. After a few days, the tv will work just fine and I’m able to use it for a day or two. Then it goes back to being navy blue for a long period of time. Please help me. I love my tv so much. I tried rebooting and unplugging and everything. Nothing has worked. 

[Genesis17]

A random black screen with sound is definitely frustrating. It sounds like you've tried the usual restarts. Have you checked the connection between the TV and the wall outlet? Maybe a loose connection could be causing the issue. If not, it might be worth reaching out to Philips support for some deeper troubleshooting.

[Emajae617]

Hisense Roku Tv

Model No. 40H4030F1