Discussions

[joshhensel]

The issue is fixed on my TV now too. Thanks for looking into this and getting a fix out so quickly. 

[RoxyFriday]

Is the firmware available for all Hisense Roku tvs? My Hisense ROKU TV still has the audio problem. 

[Sillimee]

Device Model: 6Series-58

Serial Number: X019005T710A

Device ID: S08C643T710A

Software Version: 14.0.4

Tracker Build: 0A-429-810

Channel Build: 12221-CH

Device Model: 6Series-65

Serial Number: X0190019DJSE

Device ID: S08MD339DJSE

Software Version: 14.0.4

Tracker Build: 12221-CH

Channel Build: SE-429-816

[JohnR2]

As of now, No update on my tv yet. Still running 14.0.4 build 1221 right speaker still not working

[rich22]

Hi Dan,

After the new update, my right speaker still does not work. It looks like other people here are also still having this issue. 

[atc98092]

Strange it's worked for some but not others. @RokuMaryEF will need to take your info back to the test team.

[RoxyFriday]

Model: G213X - Roku TV

Serial Number: X019006RPLL7 (S08P437RPLL7)

Software Version: 14.0.4 • build 12221-CH

GC version: 12.5.25

Timestamp: 2024-10-25T15:20:13Z

Issue ID L7-430-040

[RokuJechealR]

Hi Community users,

We appreciate you for reaching out for support!

Thanks for providing us with the information on your device. Please note that we have forwarded your concerns and details to the appropriate Roku team for further investigation.

@RoxyFriday, navigate Home > Settings > System > System Update > Check Now to check for a manual update.

For more detailed information, visit our Support article on updating the software on your Roku streaming device.

In the meantime, we are doing our best to get back to you soon. At this time, we have no update to provide, but rest assured, once more information is available, we'll be sure to update this Community thread.

Your patience and understanding in the meantime are much appreciated.

All the best,
Chel

[Antionette]

Any update?

[Cyb3r3xp3rt]

Wow, I didn't realize this was such a widespread issue.

Here's my update and summary of what's gone on for new users.

As @AdmiralJaden pointed out, it does seem to be a firmware issue.

This was confirmed once I returned the TV I had bought and replaced it with an exact match, no questions asked from Walmart. Once I set it up and opened any app, YouTube, Spotify, HDMI input, etc. the issue came back. Completely brand new TV, right out of the box.

A few users have gone to their manufacturer and tried to warranty their TVs (as Roku Support suggested), but ran into a bunch of obstacles.

For some reason, Roku marked this as solved early on, but nothing changed for a while except new users chiming in with reports of their TVs also cropping up with issue. 

Recently, Roku released a new firmware update that seems to fix the issue for some users, but not all. It looks like they have some more work ahead of them. I haven't had a chance to update my TV's firmware yet, but will update you all when I do, and let you know if it fixed my TV.