Discussions

[RokuJechealR]

Hi @DNeopolitan,

Greetings from the Roku Community!

Thanks for letting us know about the behavior you've encountered on your Roku TV.

Please be aware that Roku Player (including the Roku Streambar) or Roku TVs are designed to run the latest software version. Your Roku device will check whether new software is available for download during initial setup and whenever it is powered on, randomly every 24-36 hours. Typically, the download and installation of updates occur automatically and will not interrupt your device's usage.

In addition, your Roku player or TV must have a good internet connection to perform a software update. If, for some reason, this connection is unreliable or there is an unexpected outage, your Roku device may be unable to update to the latest software.

For reference, please visit our Support article on what to do if your Roku device is unable to update software.

However, we recommend checking for a manual update. To do this, please navigate to Home > Settings > System Update > Check now.

For more detailed information, visit our Support page on how to update the software on your Roku device.

We hope this helps. Feel free to keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel

[DNeopolitan]

I have attempted manually updating the software through the “Check Now” feature many times, but it continues to tell me that my TV is “Up To Date”, even though it is not on the newest software version. My internet connection has good signal and is stable.

I have also attempted to update the TV through USB, but the software provided by the Roku website is older than my current software and it will not update.

[RokuJechealR]

Thanks for the update, @DNeopolitan.

We appreciate the additional details regarding your concern. We'd like to take action on this, but we need more details to determine if there are any options we can investigate further.

Please provide us with the following information so we can investigate your trouble further.

• Roku device model, serial number, device ID, and current software version (this can all be found in Settings > System > About).

We look forward to hearing your response and receiving your device details.

All the best,
Chel

[RoxyFriday]

Hello,

Yesterday, there was an update available and it has fixed the sound/speaker issue. My Hisense Roku tv build number is 12221.

[Cyb3r3xp3rt]

Hello everyone, OP here. My issue was fixed yesterday, October 31st, by updating to Build 12228. I had to manually check for the update, so do that on yours as well by going to Settings > System > Software Update > Check for Update.

[ChuckF]

Both TV's have been updated to the latest rev and right speakers are now working!  TY all!

[RokuJechealR]

Hi Community users,

Thanks for letting us know about this!

We're relieved to hear that the issue has been resolved. Your experience matters, and we genuinely appreciate your patience, effort, and understanding throughout this process.

Feel free to let us know if you need further assistance.

Happy Streaming! 💜

All the best,
Chel

[DNeopolitan]

Hi @RokuJechealR Chel,

Here is the information you requested:

Roku Device Model: 6Series-43

Serial Number: X01900L68M8X

Device ID: S08JG4368M8X

Current Software Version: 13.1.4 build 8800-CH

Thank you!

[RokuJechealR]

Thanks for providing the required details, @DNeopolitan!

Please note that a software update should arrive on your Roku device shortly with a fix. Our engineering team has identified a solution and is currently deploying it to resolve the issue.

We sincerely appreciate your patience and understanding as we resolve this matter.

All the best,
Chel

[Katieb3]

I’m having the same issue with only my left speaker working while in any app. 

Hisense model: 6series-70

Serial Number: X01900V4PTCF

Device ID: S0TUD454PTCF

Software version: 13.1.4 • build 8800-CH