Discussions

[RokuCarly]

Hi, @fenflame.

Thank you for the additional details of this occurring issue. Rest assured that I have already included those in the report. 

We'll keep you posted on any updates. Once again, we appreciate your patience and kind understanding as we work on this.

Regards,
Carly

[RokuCarly]

Welcome to the Roku Community, @Luis_D!

Thanks for sharing your input with us. We are aware of this occurring issue and are currently reviewing it. If you are experiencing the same thing, kindly provide us with the necessary details needed (refer to my post above).

We appreciate your kind understanding and we'll be looking forward to your response.

Best regards,
Carly

[RokuCarly]

Welcome to the Roku Community, @jc2303!

We appreciate the details you've provided, which are necessary for the investigation. Rest assured that we have already forwarded those to our relevant team. 

If there are any updates available regarding this case, we'll keep you posted. Thank you for your cooperation and kind understanding.

Best regards,
Carly

[Chelseeeey]

Model number is 6series-65

serial number is X0190041SYRI

Device ID S08N5281SYR1

software version is 14.0

[RokuJechealR]

Hi @Chelseeeey,

Thanks for providing all the information we requested and we're sorry for the inconvenience.

We'll update our team with this. As we work on the issue, we hope for your patience and understanding.

Further developments about the investigation will be provided as an update in this thread.

All the best,
Chel

[RokuMaryEF · Accepted solution]

Hi Community,

Thanks for bringing this audio issue to our attention. We appreciate your patience as we've been working diligently to resolve the problem where the sound was only playing through the left speaker on certain Roku devices.

Update (10/22): We've identified a solution and are implementing it to fix this issue soon.

We'll mark this post as resolved to increase visibility. Please stay tuned for further updates as we continue to monitor the situation.

Thank you again for your patience and cooperation!


Best regards,
The Roku Community Team

[rich22]

Hisense model: 6 Series-58

Serial number: X01900YL7XD0

Software version: 14.0

Device ID: S08C635L7XD0

Please let me know if you need more information. I'm assuming there are no letters Os, only zeros. It's hard for me to tell the difference. I got this info from my TV settings.

Rich

[atc98092]

@rich22 it appears they have identified the problem and a solution. Hopefully they can release an OS update soon with the fix.

[fenflame]

The firmware released today has resolved this problem on all 3 of my TVs. Thanks for taking care of this.

[RokuMaryEF]

Hi @fenflame,

Thank you for the update!

We're so glad to hear that everything is now working for you. If you need any further assistance or have any questions, please don't hesitate to reach out. We're here to help!

Best,
The Roku Community Team