Discussions

[RokuTakashi]

Thanks for the update, @Brucergoku,

Can you please send us an image referring to the issue you're experiencing? This would help us have a better sight of the issue.

We look forward to hearing back from you.

All the best,
Kash

[Brucergoku]

[RokuTakashi]

We appreciate you for keeping us posted, @Brucergoku 

Is this issue happening to a specific channel, or throughout the Roku platform? Also, when did you first notice this issue start to occur? 

Please keep us posted.

All the best,
Kash

[Brucergoku]

no it happen yesterday afternoon playing the game in my Xbox and suddenly the tv just cut off  

[RokuTakashi]

Thanks for the response. @Brucergoku,

Are you using a Roku TV or a Roku streaming device? If you're using a Roku TV, what brand is it? Once we have this information, we'll proceed with the necessary actions to resolve the issue you're having.

All the best,
Kash

[Brucergoku]

It’s a Hisense Roku tv

[RokuTakashi]

Let's try to perform a complete restart of your Roku TV to restore its display. Kindly be informed that once you factory reset your Roku TV, it will remove all channels, set the Settings on default, and you will need to re-activate your Roku TV again. 

Located on the back or bottom of your device, the physical Reset button is either tactile or a pinhole design that requires a straightened paper clip. Once you locate the Reset button and your Roku TV is powered on, press and hold the button firmly for about 20 seconds. There will be a display that your Roku TV has restarted,

Keep us posted on what you find out.

All the best,
Kash

[Brucergoku]

Ok I did 20 secs but nothing happens barely see it but it’s still black screened

[RokuTakashi]

We appreciate the update @Brucergoku,

It seems like this is a hardware issue since the display did not appear when resetting your Roku TV. We advise you to contact your TV manufacturer and inquire further about this to be addressed. TV manufacturer provides direct support with their TV models.

We hope this will be sorted out.

All the best,
Kash

[Brucergoku]

What’s the number?