Discussions

[Rebecca24]

I have a 43s431 TCL ... I'd  like someone to send me or direct me to a pic of the inside the tv all the boards ....  also when I plug in the tv it flashes the red  screen goes off then does it again ... then the white light goes out n doesn't co.e back on .....why?

[RokuReynan-L]

Hi, @Rebecca24.

We appreciate you reaching us here in the Roku Community!

We understand that you're having an issue with your TCL Roku TV screen that flashes red and white. 

In this case, it could be a hardware issue, and it is highly recommended that you directly raise your concern to your TV manufacturer. We only support your TV's running software operating system, which does not include hardware issues.

You may reach them at TCL Support

We hope this will be sorted out soon.

Regards,
Reynan

[aspen24]

Having the same issue with a TCL 43S431 with date code of 9/21. I bought the TV in early 2022 and it is pretty sad it only lasted ~2 years. Tried to contact TCL to see if there were recalls or repair/replace option. Such a waste to have to trash such a new TV. 

[RokuCarly]

Welcome to the Roku Community, @aspen24.

We appreciate you letting us know about this. We'd like to share further information regarding this matter.

This seems to be a hardware issue, and Roku only supports your TV's running software operating system. We're glad to hear you have already coordinated this with TCL Support as they are the ones who manufacture your TV and can further assist you with this. 

Feel free to reach out anytime you need help or create a new post for different concerns. You may also visit our support website for additional troubleshooting resources. 

Best regards,
Carly