Discussions

[HH14]

Volume on my TV has been 100 all day. I have unplugged the TV all afternoon. I have also reset my TV and re-programmed it.  Nothing is working. Is there a fix this issue without having to buy a new TV?

[RokuERey]

Hi @HH14,

Thank you for posting in the Roku Community!

We appreciate you letting us know about this behavior on your TV. We'd be happy to take a closer look at this.

Could you tell us when you started seeing the issue occur? What are the steps to reproduce the issue?

With more detailed information, we'll be able to further zoom into it.

Regards,

Rey

[HH14]

It started this morning at 10:30. As soon as turned on the TV, the volume went direct to 100. I have unplugged the TV, several times. I have also reset the TV. I have switched channels and also switched over to Netflix. I have tried turning the volume down and tried muting the volume. Nothing so works so far.

[ametgud]

I have the same issue with Sony TV. Suddenly there is no sound Checked all the settings for the audio and it is fine.

[RokuEuniceL]

Hi @HH14 @ametgud,

Thank you for posting here in the Roku community!

We're happy to help you with your problem with the volume on your TV. We'd like to know more about the issue that you ran into. Please provide us with more information.

• What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV; specify TV)
• Do you have any other devices connected to your TV? (e.g., speakers and other sound systems)
• Are you getting any error messages or error codes while playing content?

With more detailed information, we will be able to assist you further.
Best regards,
Eunice

[HH14]

Roku TV

No other sound system connected to my TV

I am getting no error messages or error codes while watching my TV

[RokuERey]

Hi @HH14,

Thanks for the update!

We appreciate the additional information you have provided about this issue.

Have you tried power cycling the TV by unplugging it for 10–15 minutes and then plugging it back in to see if there are any differences after that?

If there's no improvement, this may be related to a hardware problem. Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

You can contact them here at Sanyo Support.

Let us know how it goes or if there's anything else that we can further look into. Thanks!

Regards,

Rey

[Dlnicholcp]

Not the exact issue I was having but try this

https://m.youtube.com/watch?v=sHxT1MuVho8

[RokuEmmanuel-D]

Hi Community Users,
We are locking this thread because the information may need to be updated.
If you are still experiencing issues related to the original topic, here are a few steps you can take:

1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.
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The Roku Community Team