Hi @marygarrisonid,
Greetings from the Roku Community!
We understand you're having a problem with the volume on the shows being extremely low, but the volume on the commercials is six times louder. We'll be more than happy to look into this problem that you're experiencing. Can you please provide the following information below?
- Do you have any other devices connected to your TV? (e.g., speakers and another sound system)
- Is the issue happening on all content or channels, or is it isolated to one content or channel? (Specify)
- Could you provide us with the time frame in which you are seeing the commercials or ads?
With detailed information, we will be able to assist you further.
Thanks,
John
John
Roku Community Moderator
