Greetings from the Roku Community, @Wantaapr!
Thanks for letting us know about this. We'd be happy to help you determine the cause of this and provide you with the most accurate resolution.
Before proceeding, kindly provide us with additional information such as follows:
- A photo of what is being prompted on your TV.
- Did your TV recently receive any software updates that might trigger this from happening?
- How often do the codes are being prompted?
- Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
Once we have this information, we'll be able to assess your concern better and help you fix this.
We'll be looking forward to your response!
Best regards,
Carly
Carly Y.
Roku Community Moderator
