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[Bamafaninky]

YouTube, Spotify, and Prime will not load.  It attempts to load then goes back to Home Screen.  No other channels have issue.  Does not impact my phone or daughters Roku 60 miles away.  (Using my logon).   MY ROKU IS WITHIN MY TV,

[renojim]

Try to restart your TV from Settings->System->Power (or pull out the power cord for a few seconds).  Note that simply turning a TV off and back on doesn't accomplish anything.

[RokuJechealR · Accepted solution]

Hi @Bamafaninky,

A warm welcome to the Roku Community!

We're sorry to hear about the playback issue with the channels. Here are a few troubleshooting steps you can try to resolve the issue:

• Restart your Roku device: Make sure to do the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step). System restart.
• Check your internet connection: Make sure that your Roku device is connected to a stable internet connection. You can try restarting your router or modem or resetting your network settings on your Roku device.
• Check for updates: Make sure your Roku device and the channels involved are current. You can check for updates in the Roku settings menu or the app store.
• Reinstall the app: If the above steps do not work, try uninstalling and reinstalling the Channels affected on your Roku device. We suggest starting there. In some cases, removing the affected channel and reinstalling it may help. Restart your device before re-adding the channel to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step). System restart.

Please keep us posted, and we'll continue assisting you from there.

All the best,

Chel