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KevinStu
Newbie

Roku TV keeps shutting off and restarting even after latest SW loaded

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My Roku TV keeps restarting. I have downloaded the latest SW (10/6), done a system restart and a factory restart and the problem remains. 

Model 65R4AX

Hardware ID G848X

SW Version - 13.1.4 - Build 10000-ET

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RokuJechealR
Community Moderator
Community Moderator

Re: Roku TV keeps shutting off and restarting even after latest SW loaded

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Hi @KevinStu,

Welcome to the Roku Community!

Thanks for letting us know about the trouble you've experienced with your Roku TV and the steps you took to resolve the issue.

We believe that one of our Roku Support representatives has already contacted you via email, and we would recommend continuing to work with them as they would best be able to assist you moving forward.

Let us know if there's anything else we can further assist you with aside from this.

All the best,
Chel

Jecheal R.
Roku Community Moderator

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1 REPLY 1
RokuJechealR
Community Moderator
Community Moderator

Re: Roku TV keeps shutting off and restarting even after latest SW loaded

Jump to solution

Hi @KevinStu,

Welcome to the Roku Community!

Thanks for letting us know about the trouble you've experienced with your Roku TV and the steps you took to resolve the issue.

We believe that one of our Roku Support representatives has already contacted you via email, and we would recommend continuing to work with them as they would best be able to assist you moving forward.

Let us know if there's anything else we can further assist you with aside from this.

All the best,
Chel

Jecheal R.
Roku Community Moderator
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