Hi @KevinStu,
Welcome to the Roku Community!
Thanks for letting us know about the trouble you've experienced with your Roku TV and the steps you took to resolve the issue.
We believe that one of our Roku Support representatives has already contacted you via email, and we would recommend continuing to work with them as they would best be able to assist you moving forward.
Let us know if there's anything else we can further assist you with aside from this.
All the best,
Chel
Jecheal R.
Roku Community Moderator