Mouse1105
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10-05-2024
09:16 PM
Account and power issues
Every time my Roku tv gets unplugged I have to reset it up and log back into everything like it’s been factory reset how do I stop that
1 REPLY 1
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10-15-2024
11:44 AM
Re: Account and power issues
Hi, @Mouse1105.
Welcome to the Roku Community!
We appreciate you letting us know about logging back into your apps once you unplug your TV. No worries, we're here to provide some steps you can try.
First, try on restarting your TV:
- Press the Home button on your Roku remote
- Scroll and select Settings
- Select System
- Select Power. If you do not see a Power submenu, skip to the next step.
- Select System restart
You may also try updating the software:
- Press the Home button on your Roku remote
- Scroll and select Settings
- Select System
- Select Software update
- Select Check Now to manually check for updates
Furthermore, you may visit these support articles on how to system restart and how to update the software on your Roku streaming device
Let us know if the issue persists.
Regards,
Reynan
Reynan L.
Roku Community Moderator
Roku Community Moderator