Discussions

[GBay]

While using any app (prime, Disney, Netflix) after about 20 min the audio changes to be static and cracking. I exit the current playing show and start again and it remedies it for another 20 min. Used to happen occasionally but now is more frequently. 

[RokuTakashi · Accepted solution]

Hi, @GBay 

Thanks for reaching out, and welcome to the Roku Community.

We appreciate you for bringing this to our attention, and we'd like to collect further information to assist better. Could you please provide the details below:

• When did you first notice the issue occur?
• What Roku OS is your Roku TV running?

In the meantime, we recommend performing the steps provided below as a troubleshooting step to resolve the issue.

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System.
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart.

Kindly keep us posted on how it goes, and we'll continue to assist further.

Best wishes,
Kash

[GBay]

Noticed it a few months ago.

RCA model RTR4061-E-CA with software version 12.5.5 build 4174-CJ

[GBay]

I ran the troubleshooting steps and it didn’t help

[RokuTakashi]

Thanks for keeping us posted, @GBay

Is the issue happening on a specific channel or throughout the Roku platform? Additionally, does the issue occur when navigating to the Home screen?

We'll anticipate your response.

Best wishes,
Kash

[Jeana23]

I have the same issue and restarting my Roku did not fix it. It is happening on 2 different samsung smart tvs, it is intermittent, but seems to be happening more often (2 times a day instead of 3 times a week).

[RokuArjiemar]

Hello! @Jeana23,

We appreciate your post in the Roku Community!

Thank you for contacting us regarding the audio issue you are experiencing with your TV, specifically the crackling and static sounds. We understand how frustrating this can be and are here to help you resolve it.

• What Roku device are you using right now?
• Is the Roku connected directly to the TV or an audio/video receiver? 
• How is the Audio connected?
• Is this your first time encountering this issue? When did it begin?

With more detailed information, we will be able to assist you further.

Thanks,
Arjiemar

[vlcmwc]

Did anyone get this resolved.  I too have gone through the trouble shooting steps and it continues.  About every 20 minutes the sound goes into high pitched noise coupled with static.

[RokuArjiemar · Accepted solution]

@vlcmwc,

We appreciate your post in the Roku Community!

Thank you for contacting us regarding the audio issues you're experiencing with your Roku TV, specifically the cracking and static sounds. We truly appreciate the steps you've already taken to troubleshoot this problem, and we're pleased to assist.

Do you have a Roku Branded TV or a Roku TV?

A Roku Branded TV is manufactured by Roku (Roku TV Select and Roku TV Plus), while a Roku TV is manufactured by a Roku Partner (TCL, Sharp, etc.).

If you are experiencing an issue with a Roku-branded TV (Roku TV Select or Roku TV Plus), feel free to contact Roku Support.

If you're encountering an issue with your Roku TV manufactured by a Roku partner, start by contacting the manufacturer. Each TV manufacturer provides direct support for its models. 

For support regarding Roku TVs, please visit our support page: Where can I get support for my Roku TV™?

For in-depth instructions when making connections, completing the Guided Setup, using features, or configuring settings; refer to the Roku TV User Guide.

If you need additional help with your Roku TV, please feel free to contact your Roku TV manufacturer.

Thanks again for reaching out. Please let us know if you have any other questions or concerns. 

Cheers,
Arjiemar