Discussions

[Tdub61]

Not very happy why is Roku not taking this seriously 

[RokuERey]

Hi @Tdub61,

Welcome to the Roku community!

We're sorry for any inconvenience and thank you for reaching out.

We don't have much information about this issue you're experiencing in order for us to provide you with a suggestion.

Please let us know...

• What specific issue are you running into?
• Is this an isolated case, or does this happen to all the channels on the platform?
• What are the troubleshooting step tried and what didn't work?

With more information, we'll be able to further assist you.

Thanks,
Rey

[PTznic9yet]

I need an update please

[PTznic9yet]

@RokuERey Can you provide an update?

[RokuTakashi]

Hi, @PTznic9yet 

Thanks for posting.

We understand that you're inquiring about an update regarding the issue you've encountered. As of the moment, the appropriate Roku team is still investigating this issue. Further notice will be provided here.

We hope for your understanding and patience and we continue to work on this.

All the best,
Kash

[Absolutego]

Same issue - crackling from Stream bar. Worryingly, the streambar in question is a replacement for a unit with the same problem...

Model: 9102EU

Serial no: YL005M309639

[RokuTakashi]

Hi, @Absolutego

Delighted to have you with us here in the Roku Community.

We understand that you're having the same issue regarding the crackling sound that you've experienced with your Roku Streambar, and we're sorry to hear about the trouble. We'd like to ask for few more questions to assist you further.

• When did the issue start to occur?
• Does the issue occur on a specific channel or happens throughout the Roku platform?
• What troubleshooting steps or workaround have you performed?

We hope to hear back from you with the requested details above.

Best wishes,
Kash

[Absolutego]

Hi Kash,

This problem started around a week ago.

The crackling noise occurs while using apps/channels on the streambar &while watching terrestrial TV.

I've hard reset the streambar and upgraded the HDMI cable, to no avail.

[RokuTakashi]

Thanks for the response, @Absolutego

May we know if this issue occurs with all of your Roku Streambars? Also, what Roku OS is your Roku Streambar running?

Your response would be appreciated.

Best wishes,
Kash

[Absolutego]

Software version 12.5.5 - 4174-95

It's only one of the Streambars that is affected. The other older one has never had any problems that I can remember.