Discussions

[RaymackBob43]

The issue I’m having is that it seems that the streambar sound doesn’t play the stereo channels correctly. Example: say I’m watching a music show like The Voice, the sound is fine when the judges speak, but when it goes to the performer sings the volume is very low. When it goes back to the judges the volume is back to normal. I am connected with the hdmi cable to a onn roku tv. This happens whether it’s using cable or through a WiFi  app. I’m puzzled. This also happens with sports broadcasts as well. 

[RokuRhea-V]

Hey @RaymackBob43,

Thanks for reporting this sound issue. To help us investigate, please provide us with the following info:

1. What steps have you taken so far to resolve the issue?
2. When did you first encounter the issue?
3. Roku device model, serial number, and device ID. (this can all be found in Settings > System > About)
4. Tracker ID and OS version and build (press the Home button 5 times, followed by the Back button 5 times)

I'll wait for your response

Roku Community Team

[RaymackBob43]

I don’t recall when I first started noticing this problem, but it’s been at least a few months. I’ve tried using the different audio modes. It’s best on standard, but still not good. It’s almost like when you switch from L to R channel on a stereo except that one side is normal and the other is very low volume. It happens with programs with music, including sports such as a game that has a halftime show and the music starts playing and it is barely audible but the announcers are fine.

Model: 9102CA - Roku Streambar

Serial number: YLO0E0870792 (2C119E870792)

Software version: 14.1.4 • build 7709-95

GC version: 13.7.9

[RokuRhea-V · Accepted solution]

Hey @RaymackBob43,

Thanks for the additional information. Just double-checking have you tried to enable the volume leveling? If not you can try these steps:

1. Press Star  on your Roku remote
2. Select Sound settings
3. Select Customize Sound mode
4. Select Volume mode and choose Levelling

Please refer to the steps provided here. Let us know how it goes afterward.

Thanks,
Roku Community Team

[RaymackBob43]

I just checked and I already have the sound leveling activated. Thanks for the suggestion. 

[RokuRhea-V]

Hey @RaymackBob43,

Thanks for keeping us updated. I already passed along this issue to the appropriate Team for investigation.

In the meantime, thank you for your patience and understanding as we will work on this.
Feel free to let me know if you have further concerns or inquiries.

Roku Community Team 

[RokuRhea-V]

Hey @RaymackBob43,
Just a quick follow-up to confirm, are you experiencing this sound issue on any apps or content?

I'll wait for your response
Roku Community Team

[RaymackBob43]

I’m sorry, I missed this request for information. I am usually using the directtv app over 5g WiFi. 

[RokuRhea-V]

Hey @RaymackBob43 

Thank you for providing the details! We will forward your information to the Roku team for review. We appreciate your patience and are here to assist you if you need anything further.

Thanks,
Roku Community Team