Discussions

[Jaytrice26]

My Hisense Roku tv has constant colored lines. It was fine and then the next day this happened and has not changed. Let the tv off and unplugged for over a week but no change. There are no devices or cables connected to the tv. It’s just plugged into the power outlet. We only use the tv with wifi. The longer the tv is on the color lines change and constantly move across the screen. I cannot check for firmware updates or restart the system because nothing is visible. 

[PamSw]

I have the same issue.  TV is maybe 6 months old.  Will never purchase another Roku

[renojim · Accepted solution]

Try contacting Hisense since they made the TV.

Where can I get support for my Roku TV™? | Official Roku Support

[RokuTakashi · Accepted solution]

Hi, @Jaytrice26 @PamSw 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for sharing this information with us. In addition with @renojim's post in this thread, you'll get direct support by reaching out to the TV manufacturer regarding your concern since this is likely related to hardware issues. TV manufacturers such as Hisense provide direct support with their TV models on issues related to hardware as they only use Roku as the operating system on their TV.

For more information, you can reach out to your TV manufacturer at Hisense Support

We hope this will be sorted out soon.

Best wishes,
Kash