Discussions

[nixo]

We are experiencing the following issue:

For about 3 weeks, our Roku TV channel guide has displayed the incorrect time; it is displaying a time (at top right-hand corner of guide screen) that is erroneously exactly 1/2 hour ahead of the current actual time. 

This problem also affects the TV schedule that displays below the channel guide time display; the guide indicates that the current show time is 1/2 hour ahead of the content that is actually playing. 

For instance, if Show 1 is playing and is at the 1:45 pm mark and is scheduled to end at 2pm, the channel guide display indicates that the next-scheduled program, Show 2, is playing and is at the 2:15pm mark, 1/2 hour ahead of what’s in fact being streamed (I.e., Show 1 at 1:45 pm)

This time display error affects _only_ the TV channel guide. If one exits the channel guide by pressing the Home button, the Home screen display time is correct.

If I reset the system (Home >> Settings >> System >> Power >> System Restart) the channel guide briefly displays the correct time before reverting to skipping ahead to 1/2 hour ahead of the actual current time. 

I suspect that that this issue has to do with the server that provides the channel guide content; it is likely feeding an incorrect time to my Roku TV’s channel guide. I do not think this is a device-specific issue, unless there is a bug in the current build. My time zone etc are correctly set and have never been altered/changed.

=> Any solutions?

For the record, here are the device specs:

TCL Model #: 43S405

Serial #: YNOOU3663297 (not sure if digits 3&4 are letter "O"s or zeros)

Hardware ID: 7101X

Device ID: 8L681U663297

Software version: 14.1.4 Build 7709

[RokuArjiemar · Accepted solution]

@nixo,

We appreciate you for posting in the Roku Community!

Thank you for contacting us about the issue you’re experiencing with your Roku TV channel guide. We understand that the time display is incorrect, showing a discrepancy of half an hour. We are here to help you resolve this issue.

Please ensure you are not using a VPN for another region. If you are not, check that your zip code is correct in the main system menu and verify that the time zone in the time menu is set accurately.

If you have an antenna connected to your Roku TV and the list of "over-the-air" channels you see in Live TV Channel Guide does not match your area, try entering your zip code in the Settings menu on your Roku TV using the steps below.

1. Press Home on your Roku TV remote 
2. Scroll and select Settings
3. Select System
4. Select the Zip code and enter your zip code
5. Press OK to update the zip code

After you enter your zip code, you need to set up the Live TV input again and let your Roku TV re-scan the "over-the-air" channels.

For more detailed information, please check how to find TV listings using the Live TV Channel Guide.

Please keep us posted on what you find out. We will be happy to continue assisting you. We look forward to hearing from you.

Thanks,
Arjiemar

[nixo]

Not sure if one or both did the trick, but so far after redoing the zip code and rescanning channels the fix seems to be holding. Fixed unless it recurs! Thank you 🙏!

[RokuArjiemar]

@nixo,

Thanks for the update,

We appreciate you contacting us today. We just wanted to drop you a line to say that if you still have trouble or feel your issue has not been fixed, please let us know. And don't forget, you can always get help at our Roku support website when needed.

Thanks,
Arjiemar

[nixo]

NO ENDURING SOLUTION

The solution offered briefly worked but the exact same problem has recurred. The problem can also be temporarily fixed by a system restart, but in that scenario too, the very same issue also soon crops up: the channel guide time and program progress pointer (the inverted purple triangle) both erroneously display as being ahead of the actual current time and broadcast content by 1/2 hour.

(Meanwhile, the time displays correctly on the Home page when one is not watching broadcast & streaming channels. In short, the +1/2 hour time display error occurs only within the channel guide.)

[RokuArjiemar]

@nixo,

Thank you for the update,

If you are still experiencing an issue with the channel guide time display error, we would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) 
• Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
• Tracker ID when this issue occurs (when you see this issue arise, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Your complete address
• Your internet provider

Once we have this information, we will pass it along to the appropriate Roku team for further investigation.
In the meantime, your patience and understanding is much appreciated.

Thanks,
Arjiemar