Discussions

[Bigfoot48]

Hello,

For the last 3 days, I am getting a voice recording that lasts about 20 seconds whenever I turn on ROKU and also when I switch channels. This sounds like an annoucement of some sort but I cannot understand in what language and it interferes with the program. After about 20 seconds, that annolucement goes away. How do I get rid of this altogether? Thank you

[RokuTakashi]

Hi, @Bigfoot48 

Thanks for reaching out.

I would like to gather additional details regarding your concern so I can assist you in addressing the issue.

Can you share us with the information below:

• What specific Roku device you are having issues with?
• Does any prompt or message show on your screen when the video recording occurs?
• Can you provide a screenshot referring to the issue?

Keep us posted.

Thanks,
Roku Community Team