Discussions

[Randy59]

This started last week with a Insignia 32" and started this week with a Westinghouse 50"

example 4.1 shows Kojak but that is not what is showing

same info on 4.4 but programing is correct

4.1 is a FOX station 4.4 is GET TV

although the guide is incorrect the correct program plays

example 8.1 shows Cold Case

same info on 8.3 but programing is correct

8.1 is an ABC 8.3 is Crime

although the guide is incorrect the correct program plays

example 11.1 shows Flipping Boston

same info on 11.3 but programming is correct

11.1 is CBS 11.3 is DABL

although the guide is incorrect the correct program plays

I have 50 channels and these are the only three that shows wrong info but plays correct programming

I have done system restart several times, rescanned numerous times, changed zip codes, removed input, reset network connection, unplugged up to 30 minutes, check for software update (version 11 Build 4193)

next option is to get a non roku tv and switch to a different streaming option tired of the ROKU issues

[BrenW58]

Tried this, but didn't work for me. OTA channels are all wrong, showing correct on Titan TV so it is not the broadcast station issue. It is definitely a TLC tv issue. Happened a couple of months ago after an update.

[artist2000]

This has been happening for the last 4 days:

In my area, CBS is channel 11-1 and isn’t listing the correct programs. It is repeating what is on 11-4. 

In my area, one of the PBS is channel 30-1, 30-2 and 30-3 and is showing the same program on every channel. 
The other PBS channel is showing “OHIO CHANNEL” on all 3 channels or no program listings. 😞

If I turn off the internet connection, my guide TV is showing the correct program listings. 

[DBDukes]

@artist2000 

Please provide more information about the situation.

What Roku do you have? Is this an app you're using? We don't have any context of the question, so I'm not sure where to begin.

What's the Roku model number? Settings > System > About

What is the app you're using?

Or is this a Roku TV (which, by the way, Roku didn't build; Roku only licenses software for Roku TV devices)?

Imagine we aren't there with you, and can't see what's going on. Describe the setup to us.

[artist2000]

My apologies on the lack of information. I have a TCL Roku tv connected to T-Mobile’s new home internet service. When the tv is not connected to the internet, channels are all correct. 
Otherwise, two network station programing isn’t listed correctly when watching the Live TV option through the Roku menu. This just started happening a week ago. 
I will admit, I am not so savvy on computers, internet and the like so I may again not be giving enough information to help in solving this issue and again offer my apologies. 
I appreciate your response. 
Thank you.

[artist2000]

*This is concerning only the tv program guide… to see what’s on at the moment or at a certain time.  No issues with the actual channels/programs themselves

[Ann1]

I am having the same problem. Tv guide is incorrect for two channels. I have unplugged tv for hours. Still wrong when reconnect. I have three TCL roku TVs in my home. All are linked. Problem is only with one tv. Any suggestions on what to try next? 

[AvsGunnar]

@artist2000 and @Ann1 

It does seem like the Roku OS11 update may have negatively affected the OTA/antenna mode of some TCL TVs. (Or at least some issues were not present before the update.  Can't say for sure if the update "caused" the different issues.)

Some users have reported that updating the zip code in the RokuTV and performing a Channel Scan (rescan) has fixed some issues encountered with the guide.  (I have not seen other postings with your existing issues though.)  Most had to do with "No information" available in the guide rather than "incorrect information."

Zip Code...  (Settings/System/Zip Code)

Channel Scan....  (Settings/TV Inputs/Live TV/Scan for Antenna Channels)

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Also, never hurts to perform a manual System Update (Settings/System/System Update/Check Now [press OK] ) to see if a build update has been released.  I generally follow any System Update with a System Restart. (Settings/System/Power/System Restart).

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EDITED -- @Ann1 , do all your TCL RokuTVs have the same Roku OS build number under Software version (ie. 11.0.0 build xxxx-xx? ) (Settings/System/About)

[artist2000]

Thank you. 
I just did the system update but with no success. Reentered my zip code too and no change. 
I am somewhat nervous to rescan the channels as I live downtown in my location and it’s an old brick building = had to find the right location for my leaf antenna to get all my local stations. (I don’t have cable) but if I get the courage to rescan, I’ll comment with the results. 

I only have the one TV and I checked the OS # and is up to date = 11.0.0.

Again, I appreciate your help and information! 🙂 

[CHRISJCOOK]

I have a Insignia ROKU smart tv and a Insignia digital HD Antenna. When I scan my Digital Antenna it shows the ROKU channels but it scrambles my digital tv channels. Like channel 3 will show channel 3 shows but the program name will be from another station like Grit TV or Start TV. I received an update to ROKU about a week ago and I'm not sure if the update caused this issue because it's something that never happened before. I reset to default and my digital antenna works fine until synced with ROKU channels. Does anyone know how to fix this issue? Thank you!