Cameras & doorbells

[pagefarmer]

I have a new floodlight camera.  As I go through the installation process, I get to the "Ready to connect" prompt, enter the network SSID and password, and move to the next screen for the QR code to scan.  However, while the app does move to appropriate screen, the QR code does not display.

I already have several indoor cameras and two outdoor cameras, including another floodlight camera.  I had no issues with installing these other cameras or getting a QR code.

How can I get a QR code to display?

Is there a way to connect without a QR code?

Note that I recently had to replace my phone.  After installing the Roku Smart Home app on my new phone, I successfully connected to my account and saw all my existing devices.

[RokuJohnB · Accepted solution]

Hi @pagefarmer,

Greetings from the Roku Community!

If the QR code for your Roku Floodlight Camera isn't showing up, ensure the camera is powered on, the lens is clean, and the entire QR code is visible to the phone's camera. Try adjusting the phone's distance and angle, and ensure the phone isn't on a VPN or using a 5GHz Wi-Fi network.

Please keep us posted on what you find out.

Best,
The Roku Community Team