Cameras & doorbells

[Nicholasholden3]

So I had the subscription paid and camera was working i moved from room to same order plug everything.

Next thing i now I check the app said check camera connection. Like internet was down. So I checked all that was fine. Deleted unplugged the camera and and removed from app. After all that deleted app re-download the app but no luck. I've tried 42 different plugs & cords no luck so. When I plug in no lights just faint clicks. And after a while sides of camera are warm like it's on please 🙏 help roku wizards

[RokuRiamie-D · Accepted solution]

Hi @Nicholasholden3,

Thanks for posting in the Roku Community!

We are glad to have you here reposting about the issue of your Roku Indoor Camera connectivity issue.

Let's see if this will work for you.

Restart your smart camera:

1. Unplug the USB cable from the back of your camera
2. Wait 10 seconds
3. Plug the USB cable back into the power input port on your camera

Restart your modem:

1. Unplug the modem from the power source
2. Wait for 10 seconds.
3. Plug it back and wait until it loads before you connect your camera back to the internet again.

Set up your device again:
You do not need to remove your smart home device from the mobile app to set it up again. Simply follow the steps below and see if that resolves your issue.

1. Open the Home screen
2. Tap the plus sign from the navigation bar
3. Select Add device
4. Select your device category and then select a device
5. Follow the on-screen instructions

For reference, please visit our Roku Support article: How to fix Roku Smart Home device offline issues

We hope you find these troubleshooting steps helpful.

Regards,
Riamie

[Taujetzer]

I pretty much have the same issues and have done the same thing right down to deleting but when I plug it back in it just stays red it might blink once and that's it and I can't get to do anything else if you have any ideas please let me know thank you

[RokuReynan-L]

Greetings, @Taujetzer.

Thanks for letting us know that you're also having the same issue. We're here to help.

Just to confirm, have you tried pressing the setup button? If so, does the camera say "Ready to connect"?

We'll wait for your response.

Thanks,
Roku Community Team