Hi @dbb01,
A warm welcome to the Roku Community!
We're sorry for any inconvenience it may have caused; that's not what we aim for. Have you tried contacting Samsung support yet to inquire further? We'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS.
You can reach them here: Samsung Support.
We appreciate your understanding.
All the best,
Chel
Jecheal R.
Roku Community Moderator