Discussions

[LizAreish]

Re: TCL 65” Class 4 Series 4K UHD HDR Roku Smart TV #65S41

Barcode sticker was NOT on protective packing film, the noisy plastic stuck on with really sticky clear tape. 
Removed barcode sticker from polarized screen, sticky glue remains. Per TCL CS: “DO NOT remove TV film, use NO liquid on TV screen, to remove glue from barcode, use soft cloth only.” 
Subsequent efforts to remove glue from barcode on polarized tv film have been fruitless. So, any other advice to remove barcode glue, or shall I just leave well enough alone? 

[JWS9518]

Goo Gone lightly sprayed onto the screen (or onto a cloth) of the TV off should help remove it.  Spray it on, let it sit for a couple minutes (do not let it drip into the seams or anything like that), then use a soft cloth and it should wipe right off.

[RokuTakashi]

Hi, @LizAreish 

Welcome!

It appears that you are having some concerns with the TCL Roku TV's protective film.

For further assistance, it is advisable to contact TCL's support directly and inquire further. As the TV manufacturer, they can provide you with the necessary information and help you out.

To contact them, refer to TCL Support

I hope this will be sorted out soon.

Thanks,
Roku Community Team.