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Casandralynette
Reel Rookie

My Apps are not working on Roku TV

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I have a Roku TV and all of a sudden when I click on an App none of them work. I checked them on my other devices and they work but they are just frozen on the Roku TV. What to do please

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1 Solution

Accepted Solutions
RokuReynan-L
Community Moderator
Community Moderator

Re: My Apps are not working on Roku TV

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Hi, @diana310.

Welcome and thank you for posting here in the Roku Community!

We understand that you're having an issue with the apps on your Roku streaming device. We are here to assist you.

Could you please try updating the software of your streaming device?

Here are the steps:

  1. Press the Home button on your Roku remote.
  2. Scroll up or down and select Settings.
  3. Select System.
  4. Select System update.
  5. Select Check Now to manually check for updates.

If it doesn't work, try restarting your streaming device.

  1. Press the Home button on your remote
  2. Select Settings
  3. Select Power
  4. Select System Restart

Furthermore, you may also follow these steps on how to check the connection to your home network and the internet

We hope you'll find this helpful information. Let us know if you still have any questions.

Regards,
Reynan

Reynan L.
Roku Community Moderator

View solution in original post

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6 REPLIES 6
renojim
Community Streaming Expert

Re: My Apps are not working on Roku TV

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The first thing to try is a "System restart" found under Settings->System->Power.  You should also probably try a "Software update" found under Settings->System.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
Casandralynette
Reel Rookie

Re: My Apps are not working on Roku TV

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Thank you so much for your help 

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Ckd
Newbie

Re: My Apps are not working on Roku TV

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System update and power settings did not work

diana310
Newbie

Re: My Apps are not working on Roku TV

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How did you get it working? Same problem here. No programs will load on any of my streaming platforms in the Roku home screen. 

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RokuJechealR
Community Moderator
Community Moderator

Re: My Apps are not working on Roku TV

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Hi @diana310,

Thanks for the first post to the Roku Community!

We understand you are having trouble streaming on your Roku TV and would like to know how to identify and resolve this issue.

Refer to these questions to better identify the issue you're experiencing:

  • What model is your Roku TV? (Hisense, TCL, ONN, Select Series, Pro, Series, Plus Series, etc.)
  • When did you notice the issue start?
  • Are you receiving error messages or codes when accessing the channel?
  • Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
  • What troubleshooting steps have you taken so far to resolve the issue?
  • Have you tried removing the channel you observed this issue on from the Roku home screen? Then, restart your device. Once it loads up again, add the channel and try playing content again.

With more detailed information, we'll be able to assist you further.

All the best,
Chel

Jecheal R.
Roku Community Moderator
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RokuReynan-L
Community Moderator
Community Moderator

Re: My Apps are not working on Roku TV

Jump to solution

Hi, @diana310.

Welcome and thank you for posting here in the Roku Community!

We understand that you're having an issue with the apps on your Roku streaming device. We are here to assist you.

Could you please try updating the software of your streaming device?

Here are the steps:

  1. Press the Home button on your Roku remote.
  2. Scroll up or down and select Settings.
  3. Select System.
  4. Select System update.
  5. Select Check Now to manually check for updates.

If it doesn't work, try restarting your streaming device.

  1. Press the Home button on your remote
  2. Select Settings
  3. Select Power
  4. Select System Restart

Furthermore, you may also follow these steps on how to check the connection to your home network and the internet

We hope you'll find this helpful information. Let us know if you still have any questions.

Regards,
Reynan

Reynan L.
Roku Community Moderator
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