Discussions

[Casandralynette]

I have a Roku TV and all of a sudden when I click on an App none of them work. I checked them on my other devices and they work but they are just frozen on the Roku TV. What to do please

[renojim]

The first thing to try is a "System restart" found under Settings->System->Power.  You should also probably try a "Software update" found under Settings->System.

[Casandralynette]

Thank you so much for your help 

[Ckd]

System update and power settings did not work

[diana310]

How did you get it working? Same problem here. No programs will load on any of my streaming platforms in the Roku home screen. 

[RokuJechealR]

Hi @diana310,

Thanks for the first post to the Roku Community!

We understand you are having trouble streaming on your Roku TV and would like to know how to identify and resolve this issue.

Refer to these questions to better identify the issue you're experiencing:

• What model is your Roku TV? (Hisense, TCL, ONN, Select Series, Pro, Series, Plus Series, etc.)
• When did you notice the issue start?
• Are you receiving error messages or codes when accessing the channel?
• Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
• What troubleshooting steps have you taken so far to resolve the issue?
• Have you tried removing the channel you observed this issue on from the Roku home screen? Then, restart your device. Once it loads up again, add the channel and try playing content again.

With more detailed information, we'll be able to assist you further.

All the best,
Chel

[RokuReynan-L · Accepted solution]

Hi, @diana310.

Welcome and thank you for posting here in the Roku Community!

We understand that you're having an issue with the apps on your Roku streaming device. We are here to assist you.

Could you please try updating the software of your streaming device?

Here are the steps:

1. Press the Home button on your Roku remote.
2. Scroll up or down and select Settings.
3. Select System.
4. Select System update.
5. Select Check Now to manually check for updates.

If it doesn't work, try restarting your streaming device.

1. Press the Home button on your remote
2. Select Settings
3. Select Power
4. Select System Restart

Furthermore, you may also follow these steps on how to check the connection to your home network and the internet

We hope you'll find this helpful information. Let us know if you still have any questions.

Regards,
Reynan

[Stevebarr750]

I have the same issue, I have the onn 32" model.  Has anyone figured it out yet

[Casandralynette]

I had to remove the apps and put them back on 

[diana310]

I ended up having to do a factory reset on the TV.