Hello,
I bought a Philips Roku tv 2 weeks ago. When I completed the installation and worked th TV, I was able to get video but I could not get any sound from either youtube like applications or any TV channels. I do not use any external sound system, I want to get sound output from the TV's own speakers, but I could never succeed. I tried all the suggestions like resetting the factory settings, resetting the sound settings, reinstalling the TV, resetting the TV from the back panel, but the result did not change.
The audio frequencies supported by the Audio Amplifier on TV (NTP8810A) are 96kHz, 48kHz, 44.1kHz and 32 Khz as far as I can see on the datasheet of NTP8810. Could the problem be related to this frequency issue?
The system information I access from the TV settings menu is as follows.
Kindest regards.
Dr. Ferhat Ucan
Hi @ferhatucan,
Thanks for keeping us posted and providing the additional information.
This seems like an issue rooted in the TV's hardware and function. You can reach out to Philips directly and inquire further about the issue to resolve it. TV manufacturers provide direct support with their TV models. Kindly refer to the information below for the TV manufacturer's support:
Contact Philips here: Philips Support or at 1-866-309-5962.
All the best,
Kash
Hi @ferhatucan,
Welcome to the Roku Community!
We understand that you're having a problem with your Roku TV since you can't hear any sound or audio that is coming up. We will be more than happy to assist you, but we will need some pieces of information so we can investigate further into the issue that you're running into. Could you please provide the following information below?
We look forward to hearing from you soon.
Thanks,
John
Hi @ferhatucan,
Thanks for keeping us posted and providing the additional information.
This seems like an issue rooted in the TV's hardware and function. You can reach out to Philips directly and inquire further about the issue to resolve it. TV manufacturers provide direct support with their TV models. Kindly refer to the information below for the TV manufacturer's support:
Contact Philips here: Philips Support or at 1-866-309-5962.
All the best,
Kash