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jenscp2009
Newbie

App on wrong region - need it on UK region, not US

Just installed my Roku Streaming Stick 4k, bought at Argos in the UK. Trying to install UK apps, BBC iPlayer, ITV X and so on, but can't find them, and in the app it keeps searching only United States Channels. I live in the UK (Cheltenham, Gloucestershire), so really need it to search UK region, not US.

3 REPLIES 3
renojim
Community Streaming Expert

Re: App on wrong region - need it on UK region, not US

You need to factory reset your Roku device and start over.  It's far too easy to create an account in the wrong region, which appears to be your problem.  Close your current Roku account or create a new one with a different email address.  Clear your browser cookies or use a private or incognito browser window and make sure you're not using a VPN or anything that might mask your true location.

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Re: App on wrong region - need it on UK region, not US

Did you get anywhere with this.  I've followed the advice, selecting the appropriate UK option and adding a payment method (which is UK based); but nonetheless it very much appears that my Roku TV and my Roku account think I'm in the USA.   I'm not, I'm in the UK (oddly enough, also in Gloucestershire).  

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RokuERey
Community Moderator
Community Moderator

Re: App on wrong region - need it on UK region, not US

Hi @AnnoyedR_kuUser,

Welcome to the Roku Community!

If you're experiencing issues with creating a new account, the best solution would be to reset everything and start the process again. Additionally, please make sure to activate your account using the internet connection from your current location and not through a VPN. Alternatively, you can share the device's serial number with us so we can investigate the issue further and provide a closer look.

Or share the device serial number so that we can take a close look at it.

Regards,

Rey

ERey.
Roku Community Moderator
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