Discussions

[cavebt]

So this is honestly starting to get annoying This is my 2nd roku TV I've used for actually watching TV on However, this one is a huge pain in the **bleep** I'll pause whatever I'm watching for a few minutes, the TV will do the backdrop, and then randomly will open up a random app i don't even have installed Like I won't even be touching the controller, or on the app on my phone Nothing

[renojim]

If you've paused a video and the screensaver activates, whatever you do, do not press Play/Pause while the screensaver is active.  Many of the Roku screensavers advertise apps and if you press Play/Pause while the screensaver is active you'll launch the advertised app.  Press any other button to dismiss the screensaver and then press Play/Pause to resume your video.

[holodbo2]

So this is honestly starting to get annoying This is my 2nd roku TV I've used for actually watching TV on However, this one is a huge pain in the **bleep** I'll pause whatever I'm watching for a few minutes, the TV will do the backdrop, and then randomly will open up a random app i don't even have installed Like I won't even be touching the controller, or on the app on my phone Nothing

[RokuJechealR]

Hi @cavebt, @holodbo2,

Welcome to the Roku Community!

Thank you for informing us about the issue you're experiencing while streaming with your Roku device. We understand that your device pauses for a few minutes then go to the backdrop and opens a random app. We apologize for any inconvenience this may have caused.

We want to gather more information about your issue so we can assist you better:

• When did you first notice this issue?
• Are there any changes to the setup or settings of your Roku device or your network provider that might have contributed to the problem?
• Are you receiving any error messages or codes when accessing the channel?
• What troubleshooting steps have you already taken to resolve the issue?

With more detailed information, we can provide you with more effective assistance.

All the best,
Chel