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Level 7

All the apps on Roku TV getting crashed

We have Hisense Roku TV

Following apps are keeps crashing.



Prime Video


We did factory reset..No luck..

Please help.


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1 Reply
Roku Employee
Roku Employee

Re: All the apps on Roku TV getting crashed


Thanks for the inquiry.

Try removing the channels from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your Roku TV starts up again, add the channels back once more. Does this clear up the issue you are seeing?

As a last resort, we would recommend removing the channels that you are having issues with, then trying to perform a factory reset on your TV. Then once your TV has been set back up, try adding the channels back to see if the issue is resolved.

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Please keep us posted what you find out.


Danny R.
Roku Forum Moderator
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