Recently a number of channels stopped working on my TCL Roku TV. When I select the channel, the loading screen comes up but after a few seconds it just goes back to the Roku main screen. - Netflix - Prime Video - Youtube
Its not all channels though as Hulu and HBO GO as well as many other work fine. I've tried removing and adding the channels but it hasn't fixed the issue.
I started to have the same issue last night with my TCL Roku TV. YouTube, YouTube TV, and Prime Video will not load. Other channels aren't affected. I thought this may be related to the number of people using these streaming options.
Can you please clarify the issue you are experiencing? What is the issue you are seeing? What channels are you seeing this happen with? What are the steps to reproduce the issue? Have you already tried removing the channel, restarting the device, then adding the channel back again, specifically in that order to see if you are still seeing the issue occur?
With more detailed information, we will be able to assist you further.
Yep. I got the update last Friday, have had two chat sessions and two emails into support, done everything and still the same issues that started RIGHT after the update. My TCL Roku TV is four years old. My parents, who have a brand new roku tv on the same network have NO ISSUES.
Hi. My TCL Roku TV is super slow after the update. It takes forever to respond via remote (fresh batteries). It also randomly freezes or starts “thinking” sometimes crashing all together during ESPN, Disney+ or Netflix. Software version 10.0 Build 4209-30 RokuTV 7105X TCL Model 55S405
i have tried, deleting and reinstalling apps, Restarting, unplugging
Highspeed internet at 30+mps and strong wifi (Google wifi). Tested both
When removing channels, please make sure to restart your Roku TV before adding the channels back again, specifically in this order.
If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
Once we have this information, we will be able to look further into the issue.