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Level 7

A number of channels seem to crash while loading up on TCL Roku TV

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Recently a number of channels stopped working on my TCL Roku TV. When I select the channel, the loading screen comes up but after a few seconds it just goes back to the Roku main screen.
- Netflix
- Prime Video
- Youtube

Its not all channels though as Hulu and HBO GO as well as many other work fine. I've tried removing and adding the channels but it hasn't fixed the issue.

ID: 29-119-415

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Community Manager
Community Manager

Re: A number of channels seem to crash while loading up on TCL Roku TV

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@datdo  Thanks for reaching out! We'd recommend following the steps here for help with channel playback issues: https://community.roku.com/t5/Channel-Issues-Questions/Look-Here-for-Help-amp-Support-with-Channel-I...

If you need more help from there, feel free to contact your Roku TV manufacturer directly for additional assistance. Each Roku TV manufacturer provides direct support for their products. You can find their support contact information here: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/bd-p/rokutv-resources

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

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Community Manager
Community Manager

Re: A number of channels seem to crash while loading up on TCL Roku TV

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@datdo  Thanks for reaching out! We'd recommend following the steps here for help with channel playback issues: https://community.roku.com/t5/Channel-Issues-Questions/Look-Here-for-Help-amp-Support-with-Channel-I...

If you need more help from there, feel free to contact your Roku TV manufacturer directly for additional assistance. Each Roku TV manufacturer provides direct support for their products. You can find their support contact information here: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/bd-p/rokutv-resources

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

View solution in original post

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Level 7

Re: A number of channels seem to crash while loading up on TCL Roku TV

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I started to have the same issue last night with my TCL Roku TV.  YouTube, YouTube TV, and Prime Video will not load.  Other channels aren't affected.  I thought this may be related to the number of people using these streaming options.

Further help would be appreciated.

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Level 7

Re: A number of channels seem to crash while loading up on TCL Roku TV

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I was able to correct the problem by doing a restart on my TCL Roku TV. 

 

  • Press Home on your remote to open the main screen.
  • Scroll up or down and select Settings
  • Press the right arrow button and select System 
  • Press the right arrow button and select Power
  • Press the right arrow button and select System Restart
  • Press the right arrow button and select Restart

 

This came from TCL's website: https://support.tclusa.com/televisions-troubleshooting/259102-how-to-restart-your-tcl-roku-tv

 

 

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