Discussions

[number40Fan]

Everytime Roku updates on my TVs, something gets screwed up.  This time, 12.5 has rendered my Directv remote useless.  It will only allow me to turn on the TV, but nothing else works.  Volume, Menu, Input, etc.

Does the Roku team work for Outlook?  They can also F up a good thing.

[number40Fan]

https://community.roku.com/t5/Discussions/Spectrum-remotes-stopped-working-with-TCL-TV/td-p/918174/j...

Use code 11463.

[maxim]

My Roku TV TCL stopped recognizing my directv remote control, I reconfigured it and now it recognizes everything again but the up and down arrows only work from left to right 😞

Happened after upgrading to Roku OS 12.5

Sorry, I use a translator because my English is poor.

[number40Fan]

Yes, the new code doesn't work perfectly, but it does work better than nothing.  Maybe, just maybe, they'll get this fixed and going back to the old code, 11756, will have us back to normal.

[RokuCarly]

Hi, @number40Fan @maxim!

Welcome, and thank you for raising your remote issues with us. Worry no more, as we will be more than willing to forward your concern to the appropriate Roku team for further review.

Kindly provide us the following requested details below so we can escalate this effectively:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Brand, model, and serial number of the remote:
• A photo of your remote:

We'll be looking forward to your responses as we are eager to find you the best resolution possible.

Best regards,
Carly

[maxim]

Yes!

thnks!

[maxim]

Hi @RokuCarly ,

TV TCL 43S325
ID: 8114X
SN: YK00MV729731
OS: 12.5.0 - 4176-48

REMOTE DIRECTV RC65SL
URC2581BC1-1-R

[RokuCarly]

Hi, @maxim.

We highly appreciate you for providing us with the requested details so we can forward this to the appropriate Roku team effectively. 

Rest assured, once we have updates and further information regarding this matter, we will update this thread. In the meantime, thank you for your patience and understanding as we work on this.

Please let us know if there's anything else we can be of assistance with or create a new thread for different concerns. We'd be more than happy to continue assisting you in the best way we can. 

Best regards,
Carly

[number40Fan]

@RokuCarly Update 12.5 is all that you need to know.