Discussions

[elbon55]

I have a Roku Ready TCL TV Model 55S451 and some of the buttons on the remote stopped working. I did the infrared test in the dark with my cell phone that confirmed it. I have a newer Roku stand alone stick that I installed in the HDMI 1 slot but it won't shut the TV on or off or control the sound but does everything else. I will go to Walmart where I bought the TV and get ANOTHER stand alone Roku stick and see if that does the trick. If all else fails I will buy a new TV and scrap the TCL with built in Roku. Awful.

Anyone have any suggestions?

[RokuJohnB · Accepted solution]

Hi @elbon55,

Greetings from the Roku Community!

We understand you are having a problem with the Roku TCL remote since the buttons stopped working. We're happy to help. 

Please try to change a new set of batteries on your Roku remote and see if that resolves the problem.

Regarding your Roku streaming stick not powering off your television, try the troubleshooting steps below:

1. Press the Home button on your Roku remote.
2. Scroll and select Settings.
3. Select Remotes & devices.
4. Select Remote.
5. Choose your voice remote from the list and select Set up remote for TV control.
6. Follow the on-screen prompts to complete the process.

Please keep us posted on what you find out.

Kind regards,
The Roku Community Team