Channels & viewing

[McDfam]

Here is the info you requested:

Model number 3940CA-Roku Express 4K, serial number X0160078K8G8, device ID S07S5158K8G8, software version 11.0.0 build 4180-CR

It does this error on every channel we have installed. When I did what you said to identify the issue, it came up as issue ID G8-167-995

[jed2]

I see a new update available today, to upgrade from 11.0.0.4184 to 11.0.0.5004 but device won't update. Starts, goes to 2%, then stops, says "Can't update software."

Again, my specs:

ROKU TV 8511x

RCA Model RTR3261-B-CA

Serial number: YK00D7074716

Device ID: KK488D074716

Software version: 11.0.0 build 4184-81

[Grandkids11]

I have tried to update several times and it always errs out and won't run.  My net says excellent and I don't have any other network to use.

[Uvafan65]

I went home Friday and deleted a couple of the apps on my Roku and then refreshed the Hulu app and it started working. Don't know if this coincided with anything Roku had done, bit it started working. Worth a shot. I got rid of Sling first.

[Madilcarr]

Please assist - I've looked all over Roku Community, tried multiple fixes with no luck:

-Roku device model, serial number, device ID, and software OS/version: 3900X - Roku Express, YG00E6626657, C337CE626657, 11.0.0 build 4148-51
-does this issue occur on a specific channel? All channels are giving me this error message: "App could not be run beacuse it could not be reinstalled from the network." NETWORK CONNECTION SAYS EXCELLENT!
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times): ID 57-168-144
-when did you start to see this issue occur? I see this error whenever I try to open an app on my roku. The issue began within the last week.
-steps to reproduce the issue you are seeing: I've tried resetting my network connection, restarting the roku multiple times, removing and reinstalling apps, and factory reset

[Grandkids11]

I deleted extra channels - several ...how do I refresh FRNDLY channel?  I tried removing it and then adding it back and it still doesn't run.  I have tried to update Roku and it doesn't work.  Over the last week, I have tried everything that has been suggested.  Error message still comes up and channel doesn't run

[User_39]

roku 3800x

serial no.YFOOOE407079

DEVICE ID CT3940407079

SOFTWARE 11.0.0 BUILD 4184-55

SPENT TWO HOURS WITH  TECH LAST NIGHT TO NO AVAIL. HE PROMISED TO TELEPHONE TODAY WITH A SOLUTION

[Dee21]

A few days ago, I experienced the message,” could not be run because it could not be reinstalled from network” on the apps for our ELEMENT TV. 

We switched over to using our PHILIPS TV, but starting today it too is now giving us the same problem.

I have checked the network, reset the network, did a network connection reset, completed software update, tried deleting a few apps and adding them (now cannot even add them back) and even completed Factory reset on the Element.

The only common event with both TVs is the Roku Speakers.  This issue occurred on the Element a few days after we installed the speakers.  We installed the speakers on the Philips yesterday and today we started having the same issue.

ELEMENT

Issue ID  98-168-374

Model: 7515X – roku TV

Serial Number:  YN00ML989898 (H3781M989898)

Software Version: 11.0.0   build 4184-61

Timestamp: 2022-04-24T22:14:28z

PHILIPS

Issue ID - 84-168-356

Model: 5624x - roku tv

Serial Number: YK00H5810684 (K9700H810684)

Software Version: 11.0  build 4184-63

Timestamp: 2022-04-27T21:56:00Z

[Kpsl]

Just want to let everyone know, they are working on it.  I got mine back Monday. Mary was the one that reached out to me to confirm.  So I think as they get the info they have requested in link they are getting it resolved.  I tried everything like others nothing worked.  It was a few days but success Monday so I'm sure they will be contacting all and getting it fixed ❤ 

[orlando198055]

Thanks for optimism