Channels & viewing

[Kdaz · Accepted solution]

Thank you thank you

I tried the same adjustments and it worked

problem is I do not want 720p - I want 4K

[Kdaz]

Fix the problem 

4K is still broken 

problem not solved 

[RokuJanadeeK]

Thanks for the updates, @Kdaz.

We understand that the issue is persistent. Our team is aware of the issue and would like to include your device in the ongoing investigation. With this being said, would you mind providing the details I have requested in the above post?

We're anticipating your response.

Regards,
Janadee

[Hedgey]

Here's my info (Roku and YouTubeTV). It worked fine for 3+ years until update now ALL my Roku devices have same problem

. Please fix.

[Hermiko]

I have same issue. It’s only the Home page in YouTubeTv, and only when using Roku. I have deleted the app, reset the Roku Stick, then reloaded YouTubeTv app and logged back in - 2 separate times - and still the same.

[ltedward]

I bought a brand new Roku ultra to replace my old Roku ultra in my living room that was having the appearance problem on the channels page of YouTube TV.

I set up the new Roku ultra in about 10 minutes and the appearance problem on YouTube TV is now gone. 

This is clearly a hardware issue and in my case required me to buy a new Roku device. 

[RokuJanadeeK]

We appreciate the follow-up, @Hedgey.

Rest assured, we have collected and forwarded the following details to the appropriate Roku team for review and further investigation. We appreciate your patience and understanding in the meantime. Should an update be available for this concern, we'll promptly let this thread know.

Let us know if you have further inquiries regarding this.

All the best,
Janadee

[RokuJanadeeK]

We appreciate the steps you have taken so far, @Hermiko.

Our team is currently aware of the issue and would like to look closely into this. Could you provide the details I have requested in the above posts?

We're anticipating your response.

All the best,
Janadee

[Hermiko]

Roku Streaming Stick  3810x

Software Version 12.5.5.417

Device ID213050810671

MAC Address10:59:32:71:AB:A5

Serial Num1berYH000H810671

IP Address 192.168.4.21

[RokuJanadeeK]

Thank you for the response, @Hermiko.

We appreciate the details you have provided. To complete the requested information, kindly also provide us with:

• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

In the meantime, we would suggest giving the following steps a try:

• Power-cycle your Roku player: unplug it from the wall power outlet and plug it back in.
• Remove the channel >> Restart the device >> Add channel.
• Update the channel by highlighting the app and pressing the star button on your remote.

Kindly keep us posted.

Best regards,
Janadee