Channels & viewing

[Nikic72]

We had to get a new Disney login. Since we did that the Disney app on our Rokus won't load a login page. Just goes to a brown screen with Disney + logo in the upper left hand corner. How do I get it to work? 

[RokuTakashi]

Hi, @Nikic72

Congrats on your first post here in the Roku Community.

We appreciate you for letting us know about the concern you have with Disney+ not loading, and we'd be more than glad to assist. We'll request the details below for us to investigate this issue further.

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• Does this issue occur specifically on the Disney+ channel? If so, what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID).
• A photo or video clip referring to the issue,

Once we have this information, we will be able to investigate further. We hope to hear back from you.

All the best,
Kash