Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Joe806
Reel Rookie

White lines on my tv and they wont go away

Is this fixable or do I just have to get a new tv? I've tried so many different things.  I barely had this tv for a year literally 3 weeks ago the warranty expired 

0 Kudos
4 REPLIES 4
JWS9518
Streaming Star

Re: White lines on my tv and they wont go away

I would suggest reaching out to the manufacture of the TV, since it sounds like a defective TV.  Since you don't list what brand I can't say who to contact, but some manufacturers may cut you a break since you are barely out of warranty.

0 Kudos
Joe806
Reel Rookie

Re: White lines on my tv and they wont go away

65" onn roku

0 Kudos
JWS9518
Streaming Star

Re: White lines on my tv and they wont go away

Based on what I was able to pull up online, this seems like a common issue with Onn brand TVs.  I suggest reaching out to Onn customer support directly to see if they can help, but it sounds like you have a bad board or screen on the TV.   

 

You can try unplugging it for a minute or changing the HDMI cable if you haven't already and see if that helps.

0 Kudos
RokuTakashi
Community Moderator
Community Moderator

Re: White lines on my tv and they wont go away

Hi, @Joe806 

Greetings, and welcome to the Roku Community.

Thanks for the help, @JWS9518 

As advised by our fellow Roku Community user, the lines on the screen indicate a hardware failure on your TV. To address this issue, it is advisable to contact onn support and inquire further for assistance. 

To contact them, refer to onn: Customer Support

We hope this will be sorted out soon.

Thanks,
The Roku Community Team. 

Takashi O.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.