@tk247 wrote:
Still no contact/response from PIX11 on the issue with their App that mysteriously disappeared and with no way to retrieve it and re install. I have to say i just love the cut and paste resolutions posted by Roku "you'll want to contact the channel provider support directly"..... just kick the can down the street, not my problem....I understand that Roku is just the platform, but so are the cable providers... My cable provider would NOT ever tell me to contact the broadcaster directly on a channel issue; and judging by the responses on this thread, it is an obvious problem that no one seems to want to address. PIX11 is a major broadcaster in New York, not some individual that developed an app in their basement..... does Roku and PIX not have I.T. tech support to address such issues ? This can't be that difficult , Somebody out there has the answer and the solution...otherwise, my calls , emails and efforts have fallen on deaf ears.
Might be formulaic, but its the correct response (at least in part, assuming its a carriage dispute).
And yes, cable providers routinely tell their customers to contact the broadcaster/distributor directly regarding technical support, content issues, or carriage disputes for specific channels.
Not sure who your cable provider is, but that's standard industry practice.
If this is a carriage dispute/issue over advertising/splits (between Mission Broadcasting and Roku; most likely considering the channel removal and lack of communication), be prepared for lack of information/communication/timely resolution.
