Channels & viewing

[Brita01]

I'm watching a show called Midnight Sun where the dialogue is spoken in at least 4 different languages including English. The non-English subtitles are working fine. But whenever they start speaking English, I have no captions. My captions in Roku settings are set to "always on". I need to be able to read the English captions as well because it's hard to understand what they are saying due accents and low volume of the program.

[RokuCarly]

Hi, @Brita01.

Greetings from the Roku Community!

Thanks for bringing this to our attention. Rest assured that we'll coordinate this with our content team for review and will keep you posted once updates are available. 

We appreciate your kind understanding as we work on this.

Best regards,
Carly

[RokuCarly]

Hi, @Brita01.

Just a follow-up regarding the investigation. Can you please provide us with the specific Episode and timestamp for reference? 

Thanks,
Carly