Channels & viewing

[nmschuur]

After subscribing to Fox Nation on 11/21/2024, I added the channel to my Roku TV. The "tile" showed up on my Roku home screen. The first time I clicked it, I was asked to sign into my Fox Nation account, which I did. The channel came up with all the headings (Home, Browse, Watchlist, etc.). 

However, none of the "boxes" that should have a picture and name of the show have anything in them. They are just blank, grey boxes. I can click on any of the boxes, and content plays, but we have no way of knowing what they are before clicking on them. 

Yesterday, I thought maybe there was a technical issue with the site, but it's still basically "blank" today. I can go directly to Fox Nation on my computer, and it's perfectly fine. We need to watch it on our Roku TV.

All of our other streaming services (Netflix, Amazon Prime, etc.) are working as they should. Any suggestions about how to fix this problem? 

[Fancy1]

I have the same problem. I paid for my new subscription today, it seemed okay for an hour or 2. I watched 1 movie and then everything on screen changed. There are so many blank boxes to select but no idea what they are. Did anyone help solve this yet?

[RokuRiamie-D · Accepted solution]

Hi @Fancy1 @nmschuur,

Thanks for posting in the Roku Community!

We understand that you are only getting a black tile for Fox Nations content when you open the Fox Nation application through a Roku device. We would be more than happy to assist you with this.

Let's see if this works for you.

• Check the Fox Nations app for updates:

1. Highly the Fox Nation app
2. Press the star (*) button
3. Select Check for updates

• Remove and Add again the Fox Nation app: 

• System restart your Roku device:

1. Select Settings
2. Select System
3. Select Power. If you do not see a Power submenu, skip to the next step
4. Select System restart

We hope you find this information helpful. Please let us know if the issue persists.

Cheers,
Riamie