Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
lkfitch
Level 7

Trying to upgrade Paramount Plus from Roku TV

So Paramount Plus tells me to go to settings, then my account, then hit Upgrade.   Only there is no upgrade button.  I've tried from the actual Roku TV, my phone, the computer and the Xbox. When I go to manage subscriptions it only shows the cancel button.   

Anyone know how I can give these people more money?  I mean you would think upgrade buttons wouldn't be so hard to find!

0 Kudos
3 REPLIES 3
renojim
Community Streaming Expert

Re: Trying to upgrade Paramount Plus from Roku TV

Do you have it on all those devices? If you subscribed through Roku there is no upgrade option, but then again you would only be able to access it through a Roku device.  Cancel your Roku subscription and subscribe directly through Paramount Plus.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
j8spencer
Level 7

Re: Trying to upgrade Paramount Plus from Roku TV

The problem is that the Subscription through the roku channel stays active for a month, and meanwhile, Paramount says "You subscribed through a device. Go to their settings page to upgrade." Paramount won't allow an upgrade through their website, and apparently Roku has no upgrade option.

lkfitch
Level 7

Re: Trying to upgrade Paramount Plus from Roku TV

I ended up canceling through the Roku and waiting for that sub to expire then went straight through paramount.   It was a pain but it worked!