Channels & viewing

[AvsGunnar]

Some other users are also seeing this error with other shows on Paramount and apparently Paramount is aware and working on a fix.  Wouldn't hurt to contact them as well and add yourself to the list of affected users.

https://community.roku.com/t5/Solving-playback-issues/Big-Brother-live-say-Im-using-a-vpn/m-p/989528...

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When this happened previously, Paramount reportedly just whitelisted some IP addresses rather than address the underlying issue.

[Boz]

Unfortunately, you're wrong, because FBI plays just fine on the same network using a phone, Chromebook, and PC. 

[atc98092]

@Boz it's meaningless if something works on a different device. First, the app itself is not the same as the one on a Roku. Same thing if you're using a web browser, completely different method of playback. Second, the larger service providers, such as Netflix or Paramount, feed different devices from different servers so there could be a server issue for the provider. 

[jamie514]

I am having the same issue as well. Try to watch FBI on Paramount+ and get the your using a VPN or proxy. I have never used either at home. This started 2 days ago, or at least we noticed it 2 days ago, around the same time my Roku said it last updated. Nothing has changed in my network setup in over a year. Running T-mobile internet, and 2 wireless routers. My Roku is using a wired connection, but can change to wireless. I have the VPN problem with both connections. Will be contacting Paramount later today, then my ISP. 

[RokuCarly · Accepted solution]

Hi Community users!

Thanks for bringing this to our attention. We'd be happy to provide further information about this. 

If the troubleshooting steps are not effective, we strongly advise you to escalate the matter to the channel's support team. They manage and maintain their app on the Roku streaming platform independently, and it would be best to raise this concern directly to their Support team for further assistance. 

You may reach them here: Paramount+ Support

We hope this will be sorted out soon.

Warm regards,
Carly

[Rosemary56]

model#3920X- Roku Premiere.   serial #YH005E977494.            version 14.0.                                 Device ID K43065977494.         Thank-You Rosemary

[RokuCarly]

Welcome to the Roku Community, @Rosemary56!

Thanks for contacting us and providing us with those details. We'd be more than happy to help you with anything.

Before we further proceed, we would appreciate it if you could provide us with more details about your concern. Are you having the same issue as posted above? 

We'll be looking forward to your response!

Best regards,
Carly

[anneofgreen1]

I was just able to resolve the issue by restarting my router and then my TV.

I didn't need to delete the channel and then add it back.

But I appreciate your solution which was a lot more useful than Paramount+'s "help" section.

[RokuCarly]

Welcome to the Roku Community, @anneofgreen1!

We appreciate your willingness to share the resolution with us. Thank you for your transparency; it is sincerely valued. This will be very helpful for those who are experiencing the same playback issue within Paramount Plus.

Feel free to reach out anytime you need help or you may create a new post for different concerns. You can also visit our support website for additional troubleshooting resources. 

In the meantime, we hope you continue to have a Happy Streaming! 💜

Best regards,
Carly

[Bojest]

Having the same problem. Nothing works. Tried different streaming device and was able to view FBI series.