Channels & viewing

[Carlosj]

Hello there

i have the same issue. Univision Now goes blank screens then go to Roku home page. 

my Roku device

model: 3810RW-Streaming stick

Serial number: YHOOFE912465

software: 14.0.4  compilation 12221-50

version: GC: 12.5.25

time mark: 2024-11-02T17:03:07Z

thank you

Carlos

[RokuJechealR]

Hi @Carlosj,

Thanks for sharing the information on your device. We have passed along your concerns and details to the appropriate Roku team for further investigation.

However, could you also provide the other information our appropriate Roku team needs to investigate further?

• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be looking forward to your response.

All the best,
Chel

[Garciarx]

Same issue 

Seguimiento de incidencias

Modelo: 3941X2 - Roku Express 4K+

Número de serie: X02200G3UV95 (SOHAK393UV95)

Versión de software: 14.0.4 compilación 12221-E4

Versión GC: 12.7.23

Marca de tiempo: 2024-11-28T22:08:31Z

Utiliza el identificador de problema 95-479-408 para informar del problema actual.

[RokuRiamie-D]

Hi @Garciarx,

Thanks for your first post in the Roku Community!

We are glad you are reporting your issue with the Univision Now channel not opening on your Roku Express 4K+. Please rest assured that we have forwarded your information to our Roku appropriate team for review. We appreciate your cooperation and patience as we work on this issue.

Thank you for your understanding.

Cheers,
Riamie