Channels & viewing

[Lynettefelton1]

Why is episode 6 of Season 3 Under the Vines not available!!! The spoilers are all over facebook. So frustrating. 

[Lynettefelton1]

So frustrating! Acorn subscribers have had it since Sept 16th. It is all over the Acorn FB page. So for signing up through Roku we get to wait ...how long? 

[RokuReynan-L]

Hi, @Lynettefelton1.

Greetings from the Roku Community!

Thanks for bringing this to our attention about an episode is missing and we apologize for any inconvenience this has caused your streaming. No worries, we will forward this to our appropriate team for review. We'll let you know once we receive an update.

We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.

Regards,
Reynan

[RokuReynan-L]

Hi, @Md89. 

Welcome to the Roku Community!

We thank you for letting us know about the missing episode. Rest assured, we already forwarded this to our appropriate team for review. We'll let you know once we have an update.

In the meantime, we hope for your patience and understanding as we work on this.

Regards,
Reynan

[HeyBridges]

A week later…still no episode.  

[RokuCarly]

Welcome to the Roku Community, @HeyBridges!

Thanks for letting us know. Rest assured that we have already forwarded this to the relevant team for review and correction.

Your kind understanding is highly appreciated.

Best regards,
Carly

[Lynettefelton1]

It’s been 2 weeks since your reply and I am still waiting for the last episode of Under the Vines! 

[RokuCarly]

Hi, @Lynettefelton1.

Thanks for checking in. Rest assured that I'll coordinate this with the team for any updates. I'll let you know once we have further information about this.

Thank you for your kind understanding. 

Best regards,
Carly

[Beachgirl2]

Been waiting a long time