Channels & viewing

[RokuTakashi]

Hi, @ondrovic @macT 

Thanks for keeping us posted on this thread.

We apologize for the delays in the fix of the missing episodes of the content Touching Evil on The Roku Channel.

Our team assures that this has been acknowledged and will be worked on in a timely manner.

Hoping for your patience.

Thanks,
Kash

[macT]

to quote you "Our team assures that this has been acknowledged and will be worked on in a timely manner"

Since it has been nearly 3 months ago this particular issue was noted and not yet fixed, that 'Timely manner' which was actually stated months ago, is ...ok...is BS!

Maybe Roku bit off more than it could chew years back by offering a free "Roku Channel"....but now not being able to support it (do the premium ad on channels generate anything?)  Does Roku even know that this frivolous, out there stuff does matter.  And do they realize that folks might be wary of anything to do with ROKU.

Yeah well that is likely not gonna happen. 

NEWS FLASH ROKU: Fix roku channel or shirt-can it so viewers don't waits there time

[macT]

guess there is a limit on posts (no warning....why I cut my stuff to clipboard

WASTE is what I meant to type there.

But perhaps wait is the rule: Wait on ROKU Channel to fix this and  similar issues that never should have needed fixing in the first place, Dang-it!  License whole/complete seasons would ya! If they say no then drop it and get what you can that is at least a whole from season 1.  Surely anyone reading this understands!

I would very much like to hear from an actual person that has a clue what I/we are talking about. 

The forum moderators here are lost in wonderland...have no clue...and worse...no support. They respond to a post half-asserdedly.....then another moderator comes in and bob's ur uncle.

@RokuTakashi 

YO! Roku!  If you want your Roku Channel to be supported by users rather than dunked over and over again, here, there, everywhere...clean it up. You will find much of what you'll need by reading the forum posts. 

@RokuTakashi 

@RokuCarly 

@guess there ain't anybody else. Wow...just wow.

Stock price: ROKU (NASDAQ) $83.00 +5.01 (+6.42%)Jan 8, 4:00 PM EST

Revenue: 3.48 billion USD (2023)

3 plus billion in revenue and they have the sad sack Roku Channel that is dysfunctional. I can see why they don't really give a hoot but I'd rather there was no channel at all instead.

Whoever they put in charge of Roku Channel needs....help?...Re-direction?...Some kinda process? Or just shut it down.

[Kazserah]

Yes, please add the missing episodes Roku

[RokuJharra-Q]

@Kazserah

Thanks for the post!

We’re really sorry for the delays with the missing episodes of Touching Evil on The Roku Channel. We want to assure you that our team is fully aware of the issue and is working hard to fix it as quickly as possible.

We truly appreciate your understanding and patience.

Thanks,
The Roku Community Team

[Kazserah]

There's also this weird thing on episode 13 where it randomly flashes "no data" on the screen. look towards the end of the credits right at the Cheyenne logo

[RokuTakashi]

Hi, @Kazserah 

Thanks for the post.

We appreciate you for providing a piece of additional information. For us to update our team with this, can you please send us an image referring to the issue you've encountered, if possible?

This will allow us to replicate the issue and update the team to add to the investigation.

Keep us posted.

Thanks,
Kash

[Kazserah]

It may happen more times in the episode or other episodes but here is a timestamp to show what I mean. It's almost as if there was missing frames so it showed "no data" with black background. weird. It's only for a split second though. Episode 13 "Mercy" at 38:07, 41:12, 43:11

Please fix and add episodes 1-3. This is the first time this show has been available since it aired in 2004. It's a really big deal to those of us who have been waiting so long.

[RokuJharra-Q]

Hi, @Kazserah Thanks for keeping us posted!

We're aware that there is an issue with a missing episode in the Touching Evil series, and we're currently investigating this issue.

We'll keep you updated as soon as we have more info.

Thanks for your patience while we work on a solution!

Best,
The Roku Community Team