Channels & viewing

[Redgirl99]

Why does Roku have that weird graphic of a spaceship when I select the Roku Channel?  Please get rid of it!  It is distracting as it flies across my TV screen.  Bad idea and I do not know why it is there.

[RokuRiamie-D]

Hi @Redgirl99,

Welcome to the Roku Community!

Thank you for your feedback regarding the spaceship graphic that appears when you select the Roku channel from your Roku Home screen. We will inform our Roku team about this. In the meantime, could you please provide us with a photo of the TV screen when you saw the graphic? We would like to examine it more closely.

Your patience and cooperation would be appreciated as we work on improvements to our Roku streaming platform features.

Thanks,
Riamie

[perfectlyME]

[RokuRiamie-D]

Hi @perfectlyME,

Thank you for your response!

Thanks for sending over the photo we asked for. Our Roku team will make a note of it because your convenience and satisfaction are our top priorities.

Thank you for your understanding.

Cheers,
Riamie

[wendyh825]

I have the Roku Channel APP on my streaming device attached to my Samsung smart TV & it worked just fine until the last week. Now, none of the programs play. It just keeps buffering & finally, I get the error message:  "Unfortunately, we were unable to play this content. Please try again later. " It has a "back" box below the message to click on.  This happens on all the programs I pm click on. What's wrong with this app?

[RokuTakashi]

Hi, @wendyh825 

Thanks for posting, and welcome to the Roku Community.

To make sure we understand your concern correctly, you are having an issue with The Roku Channel on your streaming device connected to your Samsung Smart TV, and we'd like to collect further information. May we know if you are using a Roku device as your streaming device connected to your TV? Also, what troubleshooting steps have you taken in an attempt to resolve the issue?

With more details, our team can take further steps to assist you resolving this issue.

Best wishes,
Kash

[Me64]

My Roku Channel is doing the same thing 

[RokuJharra-Q]

Welcome to the Roku Community, @Me64.

Thank you for reaching out to us regarding the issues with your smart TV. To clarify, it appears that you are having trouble with The Roku Channel on your streaming device connected to your smart TV. We would like to gather more information to assist you effectively.

Can you please confirm whether you are using a Roku device as your streaming device connected to your TV? Also, what troubleshooting steps have you already attempted to resolve the issue?

We'll wait for your reply!

Thanks,
The Roku Community Team

[Me64]

Thank you for getting back with me. This is my Roku Television. I have had 3 Roku Televisions and seem to have the same issues. I try to do a factory reset but TV won't reset from when I first bought it. The applications that I do use even has the passwords set up after I do a factory reset. 

[RokuJharra-Q · Accepted solution]

Thank you for your reply, @Me64!

Could you please let me know if an error code is displayed on the TV screen? I would also appreciate it if you could provide the serial number of your Roku TV.

Please be aware that if you reset your TV, it will erase your personal preferences, unlink your device from your Roku account, and reset all settings, returning your device to a state that is ready for initial setup. To successfully reset your device, you can visit our support article on how to system restart or factory reset your Roku streaming device.

Thanks for your cooperation.

Cheers,
The Roku Community Team