Channels & viewing

[smithW]

The Chosen, season 4 episode 5 is failing to play successfully.   It starts playing, then the video freezes.  Eventually sometimes the audio will start up, and eventually a play back error occurs.

We have no issues playing any other video.  Other episodes of "The Chosen" play successfully.   This appears to be an issue with this particular episode.   Perhaps it needs to be re-loaded on the server.

[RokuCarly]

Welcome to the Roku Community, @smithW!

Thanks for stopping by and reporting the playback issue you've encountered on Season 4 Episode 5 of the series The Chosen streaming on your Roku. We're happy to help you get back on streaming.

We would appreciate it if you could share the specific app you are streaming this with so we can narrow down the cause of the issue.

We'll be looking forward to your response!

Best regards,
Carly

[smithW]

I am using a Roku box attached to my TV set.   Model 3930X

[RokuCarly]

Thanks for responding, @smithW.

On what specific app are you streaming this from? Is this via The Roku Channel? Netflix? Please let us know.

Thanks,
Carly

[smithW]

I am viewing this on "The Chosen" app in Roku.

[Keithurbanfan]

I'm having the same problem - Same episode playing on the Chosen App on streaming on Roku

[RokuCarly · Accepted solution]

Hi, @smithW.

Thanks for the confirmation. 

Since you are directly streaming this on the standalone The Chosen app, we highly recommend coordinating this with their Support team for review as they manage and maintain their app on the Rou streaming platform independently. 

You may reach them here: The Chosen Support

We hope this will be sorted out soon. 

Regards,
Carly

[RokuCarly]

Welcome to the Roku Community, @Keithurbanfan!

Thanks for informing us about the repeated episodes playing The Chosen. If you are streaming this directly on The Chosen app, kindly refer to my post above to help you connect with their Support team.

Thank you for your kind understanding. Feel free to reach out if there's anything else we can be of assistance with.

Best regards,
Carly

[smithW]

I sent a note to the link you provided.

[Keithurbanfan]

Thank you!

Pam