Channels & viewing

[Meljo]

If you sign up for a peacock subscription thru roku, are you not allowed to sign in on peacock with those credentials on a fire stick? In other words, is your subscription only good on roku? Would you have to subscribe on firestick too? Thanks 

[Strega2]

Yes, like most (all?) platform payment systems, it only works on that platform.  Sometimes there are tricks you can play to expand to other platforms, but this depends on the content provider and might "break something".

[renojim]

@Meljo, I know in the past when my sister signed up through Roku she was able to go on the Peacock website and attempt to log in using the email address attached to her Roku account (available on your Roku device under Settings->System->About) and use the "Forgot password" option to establish credentials (username and password) she could use anywhere.  Whether or not this method still works I couldn't say.  She wasn't trying to sign in on a Firestick, but I would think it would work.

Keep in mind that your Roku account password is never shared with any provider, so if you're trying to use that password somewhere else you're doing something wrong.

[Lorraine6]

can not go into peacock 

[RokuCarly]

Welcome to the Roku Community, @Lorraine6!

Thanks for getting in touch. We'd be happy to help you access the Peacock app on your Roku streaming device. 

Firstly, if you have a subscription billed via Roku, kindly try to access Peacock inside The Roku Channel and see if this makes any difference. 

You can also add the standalone Peacock app directly to your Home screen from the Streaming Store located on the left side of your Home screen. You may also visit this support article to help you: How to add apps to your Roku streaming device

Let us know if you need further clarification and assistance!

Best regards,
Carly