Channels & viewing

[bobonfarm]

Some some one is illegally raising the volume on commercials they are scum bags 

[makaiguy]

Irritating, yes.  Illegal, no.   FCC limitations on commercial loudness apply to over the air transmission, not to streaming.

[ausca]

Yes, I am also irrated by extra loud commercials, need to know how to control the volume setting without actually turning down the remote volume.

Also need info on whether a special Y headphone connector is required for  a TCL Roku 32".

My Y connector works with my Sennheiser headphones but have to remove the Y connector  to get the TV volume to work.  Cannot switch from one to the other  using the remote.Advise, Bill

[renojim · Accepted solution]

@ausca, for the first issue, try turning on "volume leveling".  Press * while you're watching a video and look for "Volume mode".

It's not clear what you're saying for the second issue, but if you're asking how to get sound out of the TV while headphones are connected, many TVs don't allow this.  From the TCL website:

https://support.tcl.com/us-headphones-setup-configuration/how-do-i-get-sound-from-both-the-tv-and-he...

[MilligansIsland]

I have looked in every setting and do not see 'volume leveling'. Additionally, when I click * and go to 'sound mode' and 'volume mode', neither are available. (Literally - it says 'not available' with a lock icon by both). When I click on either, a note pops up that says it's not available with headphones, but I'm not using headphones, and with this tv, I'm not using a headset enabled remote. There's no headphone jack. 
So...what's your response for those who don't have access to the leveling option? 
The volume on these commercials are heart stopping. This issue is pushing me away from watching the roku station. (Currently attempting to watch Side Hustlers, and most likely won't make it past the first episode.) 

[RokuCarly]

Welcome to the Roku Community, @MilligansIsland!

Thanks for letting us know about this. No worries! We're here to help you find the best resolution possible. 

Before proceeding, can you please let us know what specific Roku device are you having this issue with? Please be informed that the volume modes are available on both Roku Streaming devices and Roku TV.

If you are watching content from an external device connected to your Roku TV system, like a Blu-ray^™ player or cable set-top box, switch the active input to the external device.

1. Start playing a movie, TV show, or other content
2. Press Star on your Roku remote
3. Select Volume mode and choose the desired setting

Note: In some streaming channels, Star is assigned a different function, meaning it will not open the Options menu as described above. In these cases, you must launch a different channel, such as the Roku Channel, and follow the steps above. Once the volume mode is switched, the setting will remain when you return to the original channel.

For reference, here's the support article dedicated to this: How to use volume modes on your Roku streaming device

I hope you find this information helpful.

Best regards,
Carly